Company: Amazon India
Location: Telangana (Remote Work)
Experience Required: 0–5 years
Employment Type: Full-time, Permanent
Industry: E-commerce, Customer Service
Job ID: SF250119876
Job Type: Seasonal Role
Shift Timing: Rotational shifts between 6 AM and 11 PM, including weekends and holidays

Job Description

Amazon is seeking dedicated and customer-focused individuals for the role of Customer Support Associate in Telangana. This is a work-from-home opportunity where you will be the first point of contact for Amazon customers, assisting them with a variety of inquiries through phone, chat, and email.

Key Responsibilities:

• Customer Interaction: Address customer queries related to orders, products, payments, and website navigation.
• Issue Resolution: Provide timely solutions to customer problems, ensuring a high level of satisfaction.
• Communication: Utilize various tools to research and resolve customer issues effectively.
• Documentation: Maintain accurate records of customer interactions and transactions.
• Team Collaboration: Work closely with team members and supervisors to meet performance targets.

Required Skills and Qualifications:

• Communication: Strong verbal and written communication skills in English.
• Technical Proficiency: Comfortable using computers and navigating multiple software applications.
• Problem-Solving: Ability to think critically and resolve issues efficiently.
• Adaptability: Willingness to work in a dynamic environment with changing priorities.
• Availability: Flexibility to work in rotational shifts, including nights, weekends, and holidays.

Preferred Qualifications:

• Experience: Previous experience in customer service or call center roles is advantageous.
• Education: High school diploma or equivalent; higher education is a plus.
• Technical Setup: A quiet, distraction-free workspace with a minimum broadband connection of 100MB download and 20MB upload speed using a wired Ethernet connection.

Benefits:

• Medical Insurance: Comprehensive health coverage.
• Retirement Plans: Access to pension schemes.
• Internet Allowance: Support for home internet expenses.
• Employee Discounts: Access to Amazon’s retail discounts and lifestyle benefits through the Amazon Extras program.
• Training: Expert training and ongoing opportunities for skill development.

Amazon Customer Support Associate – Work from Home-2025

How to Apply:

Interested candidates can apply through the official Amazon Careers portal: