Job Summary
Amazon is hiring Customer Service Associates to join its virtual support team. The role involves handling customer inquiries via phone, chat, and email, resolving order and account issues, and delivering an exceptional customer experience while working remotely. Candidates should be comfortable working in rotational shifts, including nights and weekends Work From Home-2025 .

Company
Amazon India

Location
Remote (Pune preferred)

Employment Type
Full-time, Permanent (Work from Home)

Experience
0–5 years (Entry level to mid-level)

Work from Home

Key Responsibilities

• Serve as the first point of contact for customers through phone, chat, and email channels.
• Resolve inquiries related to orders, payments, deliveries, returns, and product information.
• Use internal tools to investigate issues, process refunds or replacements, and update customer records.
• Document interactions accurately and follow standard operating procedures.
• Meet individual and team performance targets (quality, productivity, and customer satisfaction).
• Collaborate with peers and supervisors to escalate and resolve complex issues.

Required Qualifications & Skills

• Strong verbal and written communication skills in English.
• Comfortable using computers and multiple software applications simultaneously.
• Ability to work in rotational shifts (including nights and weekends).
• Basic problem-solving skills and a customer-first attitude.
• Minimum educational qualification: 10+2 (graduates preferred).
• Reliable high-speed internet connection and a quiet workspace for WFH.

Preferred Qualifications

• Prior experience in customer service, call center, or virtual support roles.
• Familiarity with e-commerce workflows and order management systems.
• Additional language skills are an advantage.

Compensation & Benefits

• Competitive salary (ranges vary by role and experience).
• Night shift allowance for applicable shifts.
• Internet reimbursement or allowance for remote work (subject to company policy).
• Health insurance and other statutory benefits as per company policy.
• Training and career development opportunities within Amazon.

Shift & Work Schedule

• Rotational shifts covering 24/7 operations; shift timing may include early mornings, evenings, or nights.
• Flexible scheduling may be required during peak seasons.

Selection Process

• Online application and resume screening.
• Pre-employment assessments (may include communication and aptitude tests).
• Virtual interviews with hiring managers and HR.
• Background verification and onboarding.

How to Apply
Apply via the official Amazon Careers portal or through the job listing on job boards such as Naukri. Ensure your resume highlights relevant customer service experience and mentions availability for rotational shifts. Prepare a reliable WFH setup (laptop/desktop, wired broadband, quiet workspace) for the assessment and onboarding process.